What is your workplace experience?

how to use ethnography methods?

how to design user journey?

A holistic approach to designing the work experience

A holistic approach to designing the work experience

Many people call this UX (User experience) or EX (Employee experience), but the root discipline has been here for a century, and it’s ethnography.
Our ethnographers come to your office and observe your people, their interactions with the space and their behaviour in a holistic manner, taking into consideration every aspect of their experience to extract pain points and satisfaction points.
From this information, we define personas and employee journeys and use them to explain what the data is showing, as a starting point of our thinking process.

Increase your employee satisfaction scores & maximise your investment into employee experience.

Raise your experience standards in a consistent way

Direct investment where it’s needed most

Measure the improvement in your experience

Stay relevant amongst the competition

What is the possible scope?

What is the possible scope?

The assessment, definition and design of your workplace experience no matter where your employees work from. It could be holistic across your workforce or as specific as “the visitor experience” or similar.
What is the output?

What is the output?

A clear display of the gap between your current state and future desired state of experience with the clear set of initiatives of where & how to close that gap.
business case

business case

{ Working with a global pharma company in APAC to define and create a standard approach to their workplace experience across their leased office, co-working and remote working locations. }
A tool to give an overview of the client’s workplace experience vision

A tool to give an overview of the client’s workplace experience vision

The workplace world is complex, it is a sum of multiple interactions
( physical & digital). Working spaces are no longer “isolated spaces” they are “connected”. Ways of working are becoming “dynamic” , according tasks, according employee’s journey.
We need to highlight those phenomenons so as to design
products & services offers that speak to our clients contexts and their employees’ needs.
The MATRIX is filled with qualitative and quantitative insights gathered from the on-site datas, the user research study (interviews, observation) and the co-design session.
It creates a synthesis of all those inputs.
It creates a rational link between the project vision and concrete answers.

Whant to improve your workplace experience?

Whant to improve your workplace experience?