How to improve employee experience ?
None of us can predict exactly what the future of the workplace is going to look like, but we do need to plan our businesses’ futures in a way that enhances employees’ experience.
Improving employee experience is one of the main challenges for companies and organizations that want to retain their talent and maximize workers’ engagement and performance.
New way of work, remote office and digital communication tools encourage companies to move to a new culture where human and employees become the most important part of management strategy.
All leaders, all managers, all companies, need to understand that talent onboarding process are changing and that companies who care about employees wellbeing and who offer a good employee experience are seen as more attractive. Employees should be treated as a customer !
If your company doesn't take the time to design an efficient employee experience strategy you could lose members of your team and precious talent who help your day-to-day business. Indeed, a quarter of employees (24%) now rank flexible work (hours/days/location) as their number one concern when they consider a new job, according to research conducted by Sodexo and Harris Interactive.
Asking for employees feedback through surveys is one of the traditional tools you can use to learn how people feel at work and to get insights about the way workers use the workplace.
However, running an internal survey might be time consuming and analyze the data gathered could be complicated.
Data is what you need to improve employee experience
So how to improve employee experience ?
How to understand what employees need for improving their engagement, business performance and well-being ?
The answer is data, but more than a simple survey, your company can leverage new tools and digital technology, like Iot sensors to collect various data about your workplace and create a report that will help you to understand the way your workplace is “consumed” and to improve the employee experience.
Collecting data and being focused on humans to understand what is important for your team will help your organizations to create better workplace and help your employees to feel well within your company.
Using the right tools, technology and data to improve your employee strategy experience
Data and Knowledge are power
The way people are working — and how they experience the workplace — is changing rapidly. Companies need to adapt to a new culture and change for a digital workplace to enhance employee experience or employee onboarding.
Nowadays, employees expect flexible work, energizing spaces and a good worklife balance that support their productivity, their business performance and wellbeing. Whether your organization decides to invite people back to work at the office or do something completely new, you need to be able to manage supply and demand.
The supply is the workplace experience you provide – the combination of space, services, digital tools and technology that people need to effectively complete their jobs. The demand is driven by the nature of those job activities and the individual needs of your employees.
At the office, it is not just about knowing how many people are coming and when they will be there – it’s also about knowing what they are going to do while they are there. You need to understand demand to adapt the supply, but sometimes you also need to manage the demand.
For example, if 600 people decide that they will come to the office the next day, but you only have space for 450, you have some choices to make.
This is where data will helps you to understand what your employees need and what you need for create better workforce experience in your company. Keep in mind that if you treat your employee as a customer, his engagement and performance at work will always be better !
The right space at the right time
Data can tell you the types of spaces and work settings you will have to have. How many meeting rooms do you need? And for how many people ? And even if your numbers are different now, historical trends – such as online booking systems – can show you how those meeting rooms were typically used, which may give you insight into how to use them today.
For example, when one leading professional services firm needed tools to quickly and safely reopen its offices following the Covid-19 lockdown, it was able to draw on an existing partner solution from Wx Solutions.
The space management solution, which had been installed in 2017 to optimize the firm’s real estate costs, allowed its office to be adapted at speed by configuring its mobile app to display its new workplace layout and availability of workstations and meeting rooms. Through Wx, Sodexo’s workplace experience design consultancy, Sodexo continues to build on its Vital Spaces proposition to develop employee experience projects, transforming the workplace via a connected, people-centric approach.
Having the right data also means you can flex your service model up and down. This means you can maximize experience at the same time as optimizing cost.
Does your employee experience measure up?
Find out more in Sodexo latest report [Power to the people :
The future of employee experience is now](https://www.sodexo.com/blog/employee-experience-flexible.html).